Terms & Conditions of Use

Delivery

It is the customers responsibility to enter the correct delivery address at the time of ordering. Additional charges may be incurred in the event of redelivery to the correct address. Orders sent by Royal Mail Special Delivery must be placed before 5.00pm Monday - Friday to guarantee next day delivery. Please note, depending upon your country, you may be requested to pay additional taxes on your order. It is your responsibility to pay any additional taxes incurred. Orders outside the UK will only be shipped to the cardholders address.

Payment & Security

Online Payment: We accept payment by MasterCard, Visa, Visa Debit/Delta, Solo and Maestro cards and use the Sage Pay Gateway (formally Protx) to process and encrypt your credit card payment details safely, using the most sophisticated online trading system available. Please review the Sage Pay Security Policy. In the interests of your privacy all purchases made from the FlirtyorDirty web site will appear on your statement as FOD Ltd.

From August 2007, due to security changes involved with online purchases we will only be able to accept credit cards that are 3D Secure. 3D Secure is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction.

What happens during 3D Secure Authentication?

If this is the first time that you have used your card to buy from a 3D Secure on-line store, once you have confirmed your purchase you will be redirected to one of the 3D Secure verification sites (Verified by Visa - Mastercard SecureCode or a special site created by your Bank) where you will be asked to enter identification details and a password for use in the future. Once you have set up your verification password, you will need to use it for any future transactions with 3D Secure on-line stores. If you already have a 3D Secure verification password for your card, once you have confirmed your purchase you will be redirected to one of the 3D Secure verification sites and be asked to enter the verification password in order to complete the purchase.

You can order from FlirtyorDirty Ltd. using the following methods: Customers can pay by credit card or you can send a cheque or cash through the post, but please ensure it is sent Special Delivery. Please read the Royal Mail instructions for sending cash. Cheques should be made payable to Flirtyordirty Ltd.

We are happy to take orders over the telephone on the following number: 0845 643 1221 or International customers can ring +44 (0) 208 778 7472

All personal details are protected in accordance with the Data Protection Act 1988. You can tell that the pages are secure because the address in the Address bar changes from being http:// to https://. You should also see a padlock symbol or key in your browsers border.

Returns

We are sure you will be pleased with your order but if you are not, we are happy to refund or exchange items. If the size originally chosen is not correct or if the item is unliked, FlirtyorDirty operates a no quibble return and replacement service to take care of such issues. Simply fill out the returns form sent out with every order and return the item to us. We will send out a replacement size (if in stock), offer a suitable alternative or refund your credit card if so required.

All items are thoroughly checked right through the manufacturing process and checked by us again before dispatch. In the unlikely event that your product is faulty, we will happily exchange your product or refund your money within 30 days of original dispatch provided the goods are unworn, unsoiled (no make-up, perfume, deodorants etc.), in their original packaging with all labels in place and in the same physical state as they were when supplied. For hygiene reasons certain items, including Pearl Thongs etc. cannot be returned once worn due to the intimate nature of the product. If any lingerie product is purchased as a set (i.e a Luxxa bra and string set) and one part of the set does not fit, we cannot accept a set returned in part either for exchange or refund. The whole set MUST be returned.

Please be aware that Axfords Corsets are non returnable as they are hand made to order. If you have any queries about the size of corset you require please do not hesitate to contact us.

All returned items should be sent insured via Royal Mail Recorded Delivery and we advise you to retain your proof of postage. Please note: we don't refund postage and packing costs unless we have made a mistake and are unable to credit you for packages that we do not receive. Returns should be addressed to:

Flirtyordirty Ltd,
Units 4 & 5,
The Bronze Works,
Kangley Bridge Road,
Sydenham,
London
SE26 5AY

Cancellation

If you choose to cancel your order once payment has been made you must inform us within 7 days of receipt of goods and MUST return the goods. A re-stocking/handling fee of 20% of purchase price may be charged to cover administration, banking fees, merchant charges and re-stocking etc. If you fail to return the goods, we may also charge you for the costs of recovering the goods.

Disputes

If you feel you have any cause for complaint, please contact us advising us as to the nature of your complaint. We will respond to all queries and complaints as soon as possible but always within 5 working days.

Copyright

This web site and all the images contained within it are protected by copyright and must not be duplicated or used in any way without prior written authorisation from us.

Errors and Omissions

We ensure that the price of all goods and services offered are clearly shown. There are no hidden extras, such as taxes, packaging or delivery. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale. Our system does accept credit card details at point of order, however the card is only charged at point of sale.

Law Applicable

These Terms and Conditions are governed and construed in accordance with the laws of England and all disputes arise in connection therewith shall be submitted to the jurisdiction of the courts of England and Wales. By purchasing items from this site you are signifying your acceptance of the Terms and Conditions contained herein. If you do not agree with any of the information in these pages, please do not use this site. These terms and conditions do not affect your statutory rights.